Key takeaways:
- Make key decisions with your partners and customers in mind.
Howard designates two empty chairs (imaginary or real?) in every leadership meeting for the Partner (Starbucks employee) and the Customer.
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Hire for two things: domain expertise and core values.
Hire someone who is open to accept equity options as compensation and does not insist on receiving pure cash. This unravels the intention to stay with the company in the long-term.
- Get personal in the interview process. The interview is your first opportunity to show the applicant—and potential Partner—that you are a servant leader.
One of the first questions Howard asks in an interview: “What’s the last book you read?”
- Your strategy and execution should not merely be dictated by what your competitors are doing. Lead offensively. Be intentional.
Success is not an entitlement. It has to be earned and it has to be earned everyday.
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